FAQS
General
1.Do you have a store I can visit?
No.Ttotomark is strictly an online retailer. In order to eliminate the extra costs associated with physical storefronts (rent, insurance, staff), we currently only have an online store.
Order Issues
1. How do I make changes after my order has been placed?
If you notice a mistake with your order after receiving an order confirmation email, please call us. If it’s after business hours, leave us a clear and detailed message with your name, phone number, and order number if available.
2. How do I change the currency?
At the top of our website, you will see a currency widget where you can change the currency to anyone available.
3. Which payment methods do you accept?
We accept Visa, American Express, Mastercard, Discover, Visa/Debit or Paypal. If you wish to pay with multiple credit cards, please contact our customer service Email: services@ttotomark.com where our team can assist you further. We do not accept cash, cheques, installments, nor Cash On Delivery payments.
4. How do you secure my payment information?
We take security very seriously and do not process any of your payment information ourselves. All payment-related matters on Ttotomark are handled by PayPal.
5. Is my personal information kept private?
We are totally committed to protecting your privacy. We will not disclose information about our customers or visitors to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you- e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so. For more information, please read our Privacy Policy in full.
Shipping & Returns
1. Where do you ship to, and how much does shipping cost?
We offer FREE Standard Shipping for orders over $59.00. For detailed information and to see if you qualify, please visit our Delivery page.
2. How long until I receive my jewelry?
Once you complete payment for your order, we generally start processing your order within 24 hours. We offer two shipping methods for all items, Standard and Expedited, so depending on your location, different delivery times can be expected. For more information, please check our Delivery page.
3. Will I have to pay customs duties, taxes, or other fees?
You will not be charged any consumption tax. However, you may need to pay the customs duties by yourself.
4.What if I have a question that hasn't been answered above?
We are always happy to help you with any questions you may have. Please just contact us.
Email us: services@ttotomark.com
(6:00PM-3:00AM, Monday-Sunday(PST/PDT))